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Our client is the creator of Know Your Customer (KYC) automation for major financial and professional service firms globally. It is a provider of simultaneous, real-time access to multiple sources of global company and person data. By using robotic search to discover everything a KYC workflow demands, our client delivers more efficient processes and faster, safer regulatory compliance, resulting in lower costs and superior risk management.
They believe that the best decisions are made when people understand the full picture. Their team have created a new way to automatically search, review and manage information from public registries, credit bureaus, property/asset valuation sites and a growing range of trusted KYC data streams across the world. Today they have offices in Glasgow, London and Sydney and a rapidly expanding international team.
About the role
Our client is looking for a Customer Success Specialist to join their Glasgow based Success team. The Success Specialist plays a key role in helping their customers to achieve their business objectives, with a responsibility to ensure that their customers are deriving enormous value from their KYC solutions.
This role involves direct responsibility for the customer implementation process including on-boarding, configuration, training delivery and the on-going customer journey. A great Success Specialist must be a confident communicator, able to establish and maintain customer relationships, manage the customer project, and translate and configure our value proposition into actionable project plans and results.
As a Customer Success Specialist, you’ll report directly to the Head of Customer Success and work closely with our dedicated Sales, Marketing and Support teams. This is a full-time, on-site opportunity based in our Glasgow office.
Requirements for the role & your experience
2nd Floor Duart House, Strathclyde Business Park, 3 Finch Way, Bellshill, North Lanarkshire, ML4 3PR
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