Project Manager
Department Contracts
Reporting To Head of Contracts
Location Glasgow City Centre. (There will be a requirement from time to time to work at other locations, including Customers’ sites in the UK and occasional overseas)
Role
Project Manager's primary responsibility is to oversee the efficient execution of all Projects, starting from the handover stage and continuing through to Project completion. In the capacity of a project manager, your duties may involve overseeing a single substantial contract or several smaller ones. You will also serve as the primary point of contact for clients, site managers, and sub-contractors throughout the project.
Your key objectives include ensuring that all project work is completed within its designated timeline and budget. This entails managing and supervising an installation team while effectively delegating tasks.
Moreover, you will drive a commitment to customer satisfaction and maintain close collaboration with various departments, including Sales, Design, Production, Quality, Finance, and Despatch.
The Project Manager will also collaborate with Technical Advisors occasionally deployed to overseas sites, providing technical support and assisting with travel arrangements as needed.
Within our business, the Contracts Department plays a pivotal role by coordinating the contributions of various disciplines to deliver exceptional customer service while adhering to project budgets.
Our focus on customer service is paramount and serves as a key differentiator that sets our company apart from competitors. We consider our service levels as our sustainable competitive advantage.
The Project Manager's role is supported by a dedicated administration team located at our English manufacturing facility. This position requires a high degree of initiative, drive, and enthusiasm. You will be expected to represent and embody our business as an ambassador and role model, demonstrating responsiveness and support to our customers, even in high-pressure situations.
Key Accountabilities
- Maintain a secure working environment in accordance with company policies and procedures.
- Effectively plan and oversee the project from the handover phase initiated by the sales team up to its completion.
- Regularly update customers on the status of their contracts throughout the project's progression and promptly address customer complaints, inquiries, queries, and requests.
- Coordinate with internal departments and suppliers to guarantee on-time and complete delivery.
- Keep the project management system up to date throughout the project's duration, ensuring that the system data is current.
- Proactively manage the project, which includes obtaining drawing approvals, ensuring timely invoice issuance, handling project variations, and collecting payments in accordance with the agreed-upon customer payment terms.
- Organize the supply and shipment of goods to overseas destinations while adhering to company export procedures and adhering to project budgets.
- Report any non-conformities following NCR/Customer complaint procedures and contribute to the investigation and resolution of these issues.
- Handle any post-sale customer inquiries or complaints.
- Upon project completion, generate an analysis of the actual expenses versus the budget using the Project management system.
- Maintain a high standard of Health, Safety, and Environment (HSE) on-site at all times, in line with company standards. Additionally, manage client expectations, ensuring that each project has a Specific RAMS.
Financial Accountability and Dimensions
- Project Forecasts and performance.
- Subcontractor performance.
Direct reports (internal employees / external parties):
- Site Supervisors
- Subcontractors
- Project Managers and Coordinators
Indirect relationships (internal employees / external parties):
- HSEQ
- Plant transport co-ordinator
- Design
- Manufacturing
- Customers
- Sales
Qualifications
- SMSTS
- CSCS
- IOSH is desirable
- A BTEC, HNC or degree in Mechanical or Civil Engineering (or similar).
Candidate Profile (include Skills & Experience, Attributes, Behaviours)
Experience:
- Proficiency, experience, and confidence in creating, monitoring, managing, and reporting on both export and UK projects.
- Preferably, experience with export documentation.
- Direct customer interaction experience in a business-to-business setting.
- Ability to effectively manage multiple projects concurrently.
- Extensive project management background.
- A background in general technical, engineering, or construction is advantageous.
Skills & Abilities:
- Essential strong organizational and decision-making skills.
- Excellent interpersonal skills.
- Outstanding planning and organizational abilities.
- Operational knowledge of contract laws and procedures.
- Proficient in presentation, written and verbal communication skills.
- Innovative thinking and commercial awareness are necessary.
- Willingness to develop interpersonal and communication skills.
- Proficiency in computer applications, particularly Microsoft Excel, Word, and Project, as well as internal software packages, with additional training provided.
Personal Qualities:
- Essential mature and customer-focused attitude, capable of handling challenging discussions and customer complaints.
- Belief in the principle that customers drive revenue, while everything else represents overhead is crucial.
- Ability to perform in an environment where accountability and ownership are fundamental core values.
- Desirable enthusiasm for change and a drive to contribute to a successful team.
- Willingness to address colleagues whose behaviour contradicts the core values of the business.